Cancellation  & Deposits

Please give 48 hours’ notice of any appointment cancellation. Failure to do so could incur a cancellation charge.

All of Options offers and promotions are limited to one per person and are only available on one service per visit-they are not valid in conjunction with any other offer. We will attempt to publicise such information but cannot be responsible for any error in doing so.

On occasions when a client is not satisfied with the outcome of any colour service after confirming the colour during the consultation, Options Hairdressing reserve the right to decide whether to provide a repair service.

Please inform your stylist if you are pregnant, taking medication, have allergies or any other medical condition that may affect you during your time in the salon.

Personal valuables are your own responsibility. We cannot accept liability for loss or damage so please take care. No responsibility can be held for items left on the premises.

All new clients /or clients that have not visited the salon for 6 months are required to have an allergy test before any colour service is carried out. You will be asked to have this test a minimum of 48hrs prior to your colour service.

All children under the age of 12 must always be supervised by a parent or legal guardian.

Options Hairdressing reserve the right to change, amend or withdraw any offer, promotion, or these terms and conditions at any time without prior notice and at their discretion.

 

Offers

All Options offers are available with selected stylists only, subject to availability and not to be used in conjunction with any other offer. Options reserve the right to change or cancel any offer at any time. No cash alternative is available. Unless otherwise stated offers do not apply to any already discounted services/promotions.

Loyalty Club

Options Hairdressing loyalty points are accumulated with every salon service at the time of “check out” and can be redeemed against either a salon service or product dependant on amount of points accumulated. To collect points for a transaction your Options Loyalty card must be presented at the time of check out, or by logging into the system with your registered email address. Reward points cannot be used in conjunction with any other offer and they do not have a cash value.  The Options loyalty card is issued by and remain the property of Options Hairdressing in conjunction with Trebbly. Only one loyalty card per person. Some products and services may be excluded from the scheme at the discretion of Options Hairdressing. Options Hairdressing reserve the right to alter or amend the terms and conditions of the loyalty scheme or terminate the Loyalty scheme at any time.

Gift Cards

 

Gift cards cannot be exchanged for cash or resold. Gift cards must be used against salon services only and presented in the salon when payment is due. Options gift cards are valid for 6 months from the date of purchase. Gift cards must be produced in person to redeemed. Options gift cards can be used in full or part payment salon services or products. Where a gift card holder wishes to buy salon services or products with a higher than balance on the gift card, they will be required to pay the difference in value. If a gift card is lost, stolen or damaged Options Hairdressing cannot replace or reimburse the balance on the gift card.

Competitions

Only one entry per person. Winners will be chosen at random by an independent party. Prizes will be available for collection after the advertised closing date. Prizes are not transferable and cannot be exchanged for cash or resold. Entrants are required to meet the entry criteria but otherwise no other purchase is necessary. Prize winning gift vouchers can only be used for salon services and are not redeemable against retail products. Employees of Options Hairdressing (and their respective families) are not eligible to enter. No responsibility is accepted for entries which are lost, corrupted, incomplete or for any failure to capture entry information. Options Hairdressing reserves the right to cancel or amend the competition or rules without notice. The decision of the judges(s) is final and no correspondence or discussion shall be entered into. Where a winner has been selected and Options has reasonable grounds to believe a winner as made more than one entry, we reserve the right to select an alternative winner. Options cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. Options reserves the right to use the names of winners in any online publicity.

Corporate Club

Corporate members- The Club Options membership is exclusively for local based businesses. It provides a 20% discount on all salon services, for all nominated staff that work within the business. The corporate club discount cannot be used in conjunction with any other offer, promotion, discount or against products. Members are required to notify Options of any change of employment.

Customer Complaints Policy

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare but we take them seriously, so we have a complaints policy and procedure we follow to make sure things are put right where needed and we learn from your feedback.

PROCESS

Tell someone that you are not happy with the service you have received, either while in the salon or as soon as possible after leaving. Calmly and clearly explain the problem.

We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within 8 weeks.

If you have already left the salon do not go to another salon as we have the right to see exactly what service or treatment you received from us looks like. We will arrange a suitable time for you to come back into the salon and discuss your complaint in private.

Where we think your complaint is reasonable, we will redo part or all of the service or treatment again as soon as possible, free of charge. The work will be carried out by a different stylist if you prefer and availability permitting.

If we cannot fix the problem, we may offer a partial or full refund depending on how reasonable we consider the complaint to be.

If, after following our complaints policy we still cannot agree on how to resolve the complaint to your satisfaction, as required by the Consumer Rights Act 2015 we will refer you to a certified alternative dispute resolution provider. These will be mediators and an independent third party which listen to both sides and help us both work towards a fair and reasonable compromise which, if agreed, becomes legally binding. It is a cheaper alternative for you than taking legal action. We will participate in a one-hour session at a mutually time. The salon will cover its own cost of the hour session up to a maximum of £50 + VAT and you will be required to cover your own cost as the client.

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